Support
Help Center
Find answers about booking doctors, managing appointments, payments, and refunds on RUNDOC. Can't find what you need? Our customer care team is here to help.
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How do I book an appointment?
Search for a doctor by speciality, symptom, or location on RUNDOC. Open a doctor's profile, choose an available time slot, enter patient details, and complete payment at checkout. You will receive a confirmation once the booking is successful.
You can view all upcoming and past appointments from My Appointments.
How do I cancel an appointment?
If you need to cancel, open the appointment from My Appointments and follow the cancellation option if available. Cancellation charges, if any, depend on the healthcare provider's policy and how close the appointment is to the scheduled time.
If you paid a booking fee and believe you are eligible for a refund after cancellation, see Appointment refunds below or review our refund policy in Terms of Service.
How do I request a refund for an appointment?
If you paid for an appointment through RUNDOC and need your booking fee back, you can submit a refund request from the dedicated Appointment Refunds page — you do not need to call support to start the process.
Who can request a refund?
The Request refund option appears only for eligible bookings. Generally, an appointment must have a completed payment (invoice), must not already be cancelled, and must not already have a successful refund. Each request is reviewed by our team against RUNDOC's internal guidelines and the provider's cancellation policy.
Step-by-step
- Sign in to your RUNDOC patient account.
- Open the Appointment Refunds page from the Help Center or your patient portal.
- Find the eligible booking and click Request refund.
- Enter a brief reason for your request and submit.
- Track the status on the same card or open Refund details for more information.
Refund status meanings
| Status | What it means |
|---|---|
| Pending | Your request has been received and is waiting for review by our team. |
| Processing | Your refund is being processed with the payment provider. |
| Approved | Your request has been approved and the refund will be initiated shortly. |
| Success | The refund has been completed. The amount should reflect in your account per your bank's timeline. |
| Rejected | Your request could not be approved. Contact customer care if you need clarification. |
| Failed | The refund could not be processed. Please reach out to our support team for assistance. |
How long do refunds take?
Once approved, refunds are processed through our secure payment gateway. The amount is typically credited within 5–7 business days, but the exact timeline depends on your bank or card issuer. Weekends and public holidays may add to processing time.
Refund not received?
If your refund status shows Success but the amount has not appeared after 7 business days, check your original payment method and contact your bank first. If the issue persists, call customer care at 011 6926 9800 with your Refund ID from the appointment details.
For full legal terms on payments and refunds, see Section 6 — Payments and Refunds in our Terms of Service.
Payments, invoices, and billing
All payments on RUNDOC are processed through secure, PCI-compliant payment gateways. We do not store your complete card details on our servers. After a successful booking, you can view and download invoices from your patient account.
Booking fees shown at checkout are inclusive of applicable charges. Refunds, when approved, are returned to the original payment method used for the transaction.
For payment-related questions or refund assistance, contact customer care at 011 6926 9800 or email [email protected].
Still need help?
Call customer care at 011 6926 9800 or email [email protected].